by 2pm me and cliques are ready to set out. We took bus 702 to 光谷. Today was unusually packed as it is both a weekend and public holiday. me , wenjie and Daryl decided to seperate ourselves from the girl as there are more male stuff at the shopping mall.
we bought bubble tea at our favorite COCO station. This time it was Pearl Milk Tea. Walk around the shopping mall. shop for clothes, saw a really nice bag pack which i am really keen on buying but didn't due to money constraint.
i went back to the shop whereby i bought my yellow bag pack from the previous time and to my surprise, the salesperson actually remember me and gave wave to me from afar with a grin. :)
i was practically touched that she actually remembers me. such service just makes customer wants to shop at the shop again. this is the first time that a particular salesperson actually remembers me for buying something off their shop.
Reflection:
Though value added service is important to make a person come back for more products, it is more important to take note that a good experience is also needed. This is where my knowledge from Service Operation Management comes in useful.
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